Returns & Refunds
Need to return all or part of your Safetywear.com order? Please contact us before sending any merchandise back. All returns require authorization and a valid Return Authorization (RA) number.
How to Request a Return
To request a return, email orders@safetywear.com and include:
- Your order number
- The item or style number
- Color and size, where applicable
- Quantity you would like to return
- Reason for the return
Once your return has been reviewed and approved, we will email you a Return Authorization (RA) number along with instructions for returning the merchandise. Please do not ship products back until you have received these instructions.
Return Requirements
- Returns must be requested within 30 days of receiving your order.
- All returns must be authorized by Safetywear.com before merchandise is shipped back.
- Returns sent without a valid Return Authorization (RA) number will be refused.
- Items must be unused, unaltered and in new, resalable condition.
- Original tags must remain attached and original packaging must be included where applicable.
- Returned merchandise will be inspected before a refund is issued.
Return Shipping & Restocking Fees
- Return shipping costs are the customer's responsibility unless the return is due to an error by Safetywear.com.
- Original shipping and handling charges are non-refundable.
- Eligible standard returns are subject to a 20% restocking fee.
- Returns must be sent according to the instructions provided with your Return Authorization.
Because products may ship from different warehouse locations, do not send returns to Safetywear.com or another warehouse address without authorization. Your return instructions will provide the correct destination.
When Will I Receive My Refund?
Please allow up to 10 business days for your refund to be processed after the returned merchandise has been received and inspected.
Once processed, the time required for the credit to appear on your account may vary depending on your bank, credit card issuer or payment provider.
Incorrect Shipments
If we shipped an incorrect item, size, color or quantity, please email orders@safetywear.com with your order number and details of the issue.
If the error was ours, we will provide return instructions and cover the applicable return shipping costs.
Defective Products
Products are covered by a 30-day warranty against manufacturing defects from the date of purchase.
To report a defective product, email orders@safetywear.com with your order number, product details and a description of the issue. Photos may be requested to help us review the claim.
Do You Offer Exchanges?
Safetywear.com does not process direct product exchanges. If you need a different item, size or color, please request a return for the eligible merchandise and place a new order for the replacement item.
What Happens If My Order Is Returned to Sender?
Orders returned to sender may be subject to the applicable restocking fee and any shipping or handling charges incurred as a result of the return.
Can I Cancel or Change My Order?
Please contact us as soon as possible if you need to cancel or change an order. Orders can only be canceled before they have shipped. Once an order has shipped, our regular return policy applies.
Need Help With a Return?
If you have questions about return eligibility or need help requesting a Return Authorization, please contact the Safetywear.com customer service team.
Email: orders@safetywear.com
Phone: (206) 629-9801